Return Request

At CrystalX, your satisfaction is our top priority. If you’re not completely happy with your purchase, we make the return process simple and transparent. Customers can request a return within the eligible return period by submitting a form through their account or by contacting our support team directly.

Once your return request is approved, you’ll receive detailed instructions for sending the product back to us. Returned items must be in their original condition and packaging, along with all included accessories. After the product is inspected and verified, your replacement or refund will be processed promptly.

We’re committed to ensuring a smooth and fair return experience for every customer. Our team handles all return requests with care, providing updates at each stage until your issue is fully resolved.