FAQS

1. How can I place an order on the CrystalX website?
Simply browse our products, add your desired items to the cart, and proceed to checkout. You can pay securely using any of our supported payment methods.

 

2. How long does shipping usually take?
Orders are typically processed within 1–2 business days. Delivery times vary by region, but most customers receive their orders within 5–10 business days.

 

3. How do I track my order?
Once your order is shipped, you’ll receive an email containing your tracking number and a link to track your package in real time.

 

4. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure online payment gateways. All transactions are encrypted for your safety.

 

5. Can I cancel or modify my order after placing it?
If your order hasn’t shipped yet, you can contact our support team to modify or cancel it. Once shipped, cancellations are not possible.

 

6. What is your return and refund policy?
We accept returns for unused or defective products within the return period stated in our policy. Refunds are processed after the returned item passes quality inspection.

 

7. How do I install drivers or software for my CrystalX product?
You can download the latest drivers and firmware directly from our official website under the “Support” or “Downloads” section.

 

8. My device isn’t working properly. What should I do?
Check your connection, update drivers, and try using another USB port or device. If the problem persists, contact our technical support team for assistance.

 

9. Do CrystalX products come with a warranty?
Yes, all CrystalX products include a limited warranty covering manufacturing defects. You can register your product online to activate warranty coverage.

 

10. How can I contact customer support?
You can reach us through our Contact page or by emailing our support team. We aim to respond to all inquiries within 24–48 hours.